Saturday, May 28, 2005
Why it was quiet
Well, now I know why it was so quiet around my house and why I should always pay attention to the karma vibes in life. I just knew I should not say anything about cell phones, connectedness or whatever about communications and the modern world.
The karma gods paid me back -- my voice portion of my ADSL telephone line went out on Wednesday. No phone for me, except for that emergency secret number I keep the old hand set and my TiVo hooked to. Bell South does not have that 24/7 mentality anymore so we basically got the 'we will get around to it sometime in the next week' type of trouble ticket priority.
First committment was 6pm Thursday, that came and went. On query, their answer was 'we had a guy in the area, he shook some cables, we thought we fixed it. Guess not, uh?' Right. Guess not. Second committment was 6pm Friday. At 3:30pm on Friday, we gave up waiting and went to do our grocery shopping. Came back, no phone. Phone conversation was -- 'We had a guy out there this morning. He thought he fixed it. Guess not, uh?" Right. Guess not. Third committment was 6pm Saturday.
At 3:30pm Diana called from her bridge tournament asking me to relay a message to one of our guildmates on-line. I was startled by the sound of the speaker phone ringing again. It had not rung in days. The quiet was sublime. Guess the phone is working now. Right.
However, meanwhile, our in-line answering service had picked up a few messages while we had been off line. Results of my 5th month backup cancer testing -- All Clear and looking good!!
And two messages from Bell South saying they had fixed the trouble with our phone and were closing the tickets - Thursday and Friday. They had not.
There is something procedurally wrong with their process -- notifying me that my phone is fixed on an in-line pickup service that is collecting all calls to a broken line that stays broken. What is wrong with this picture? No return calls to the contact number (secret line number) that we gave them and have a 60 foot cord on and have been dragging all over the house with us, so we would not miss their calls. Sigh.
I know, I know. I am not an analyst anymore. I am not supposed to think about these things anymore. I am just noob customer who is getting dumped on and whose time is being wasted. And by god, I got so little time left, I wish they would not waste it for me.
The karma gods paid me back -- my voice portion of my ADSL telephone line went out on Wednesday. No phone for me, except for that emergency secret number I keep the old hand set and my TiVo hooked to. Bell South does not have that 24/7 mentality anymore so we basically got the 'we will get around to it sometime in the next week' type of trouble ticket priority.
First committment was 6pm Thursday, that came and went. On query, their answer was 'we had a guy in the area, he shook some cables, we thought we fixed it. Guess not, uh?' Right. Guess not. Second committment was 6pm Friday. At 3:30pm on Friday, we gave up waiting and went to do our grocery shopping. Came back, no phone. Phone conversation was -- 'We had a guy out there this morning. He thought he fixed it. Guess not, uh?" Right. Guess not. Third committment was 6pm Saturday.
At 3:30pm Diana called from her bridge tournament asking me to relay a message to one of our guildmates on-line. I was startled by the sound of the speaker phone ringing again. It had not rung in days. The quiet was sublime. Guess the phone is working now. Right.
However, meanwhile, our in-line answering service had picked up a few messages while we had been off line. Results of my 5th month backup cancer testing -- All Clear and looking good!!
And two messages from Bell South saying they had fixed the trouble with our phone and were closing the tickets - Thursday and Friday. They had not.
There is something procedurally wrong with their process -- notifying me that my phone is fixed on an in-line pickup service that is collecting all calls to a broken line that stays broken. What is wrong with this picture? No return calls to the contact number (secret line number) that we gave them and have a 60 foot cord on and have been dragging all over the house with us, so we would not miss their calls. Sigh.
I know, I know. I am not an analyst anymore. I am not supposed to think about these things anymore. I am just noob customer who is getting dumped on and whose time is being wasted. And by god, I got so little time left, I wish they would not waste it for me.
# posted by Dornar @ 4:19 PM 
